Around 2015, ISU revamped its ticket system software in an attempt to enhance and unify IT units across campus. ISU now uses a product called Cherwell to host a University-Wide knowledge base as well as a University-Wide ticket system. University IT units as well as College IT units can assign, share, and collaborate on tickets submitted through the self-service portal: ithelp.ilstu.edu. Why submit tickets instead of email, phone, or in person requests? Tickets are auditable […]
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Software Center
Software Center is a Windows application that allows for self-service software installations on ISU owned computers. CAST-IT staff prepares the software and makes it available for installation based on your department and the software already on your computer. Additionally, you can see any available or pending operating system updates and upgrades in the “Updates” tab on the left of the Software Center window: You can access Software Center by clicking the icon on your desktop […]
Adobe Creative Cloud – What is it?
Previously, Adobe licensed its products with serial keys. Recently Adobe switched to user-based licensing. ISU then facilitated the purchase of all Adobe Creative Cloud apps for faculty, staff, and graduate assistants. This includes Acrobat Pro, Photoshop, InDesign, Illustrator, Premiere and many other applications. These products are linked to your ISU account and you can install up to two copies of software on your devices through the Creative Cloud App which can be downloaded through Software […]
Connecting to and Accessing Teams (Windows 10)
There are 3 ways to interact with an Office 365 Team: Teams can be accessed on the web by going to office365.ilstu.edu and clicking the “Teams” icon. Teams can also be accessed through the Teams desktop or mobile applications which can be found in Software Center and directly from Microsoft here: https://products.office.com/en-us/microsoft-teams/group-chat-software#desktopAppDownloadregion Files stored in Teams can also be interacted with through a standard file folder window via the following steps: Navigate to your Team documents in the […]
Common Solutions for Individual Printer Issues
Before trying anything else, it is always a good idea to turn off and unplug the printer, restart your computer, and then plug the printer back in to power. This can be an easy fix for some issues. If this does not fix the issue, the next most common way to fix issues is to remove and reinstall the printer and its software driver. Note that you can only attempt this if you have been […]
Connecting to Traditional Network Folders/Drives
When you sign into an ISU computer, your network drives should automatically map to drive letters. A folder containing shortcuts to your department and personal folder (if you have one) is also created on the desktop and is named “ISU Network Folders”. Some programs require a drive letter to save or read from network resources, however the vast majority of the time it does not matter whether you use a shortcut or mapped drive letter. […]
Different Types of Network Storage at ISU
Traditional Server-Based Network Drives: Folders and drives in this category are often mapped to drive letters and referred to by their drive letter like “O” or “H”. These drive letters are arbitrary and simply point to a network path similar to a URL for a website. In general, these types of network resources are maintained at the College-Level. SharePoint: SharePoint is an Office 365 product that is a cloud based alternative to traditional server based […]