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Category: IT Support at ISU


The College of Applied Science and Technology has 6 full time staff members that support various departments within CAST: Chandra Smith – Director Ben Hendrix – AGR, FCS, KNR, MSC Kyle Campbell – TEC Jim Hearn – CJS, HSC Zeb Houle – ITK Todd Thomas – ITK CAST-IT members typically are embedded with their units, but they provide support to any department within CAST if called upon. CAST-IT works in tandem with other IT units […]

Ticket System

Around 2015, ISU revamped its ticket system software in an attempt to enhance and unify IT units across campus. ISU now uses a product called Cherwell to host a University-Wide knowledge base as well as a University-Wide ticket system. University IT units as well as College IT units can assign, share, and collaborate on tickets submitted through the self-service portal:  Why submit tickets instead of email, phone, or in person requests? Tickets are auditable […]