Search for KB article...

Common Solutions for Individual Printer Issues

  • Before trying anything else, it is always a good idea to turn off and unplug the printer, restart your computer, and then plug the printer back in to power. This can be an easy fix for some issues. 
  • If this does not fix the issue, the next most common way to fix issues is to remove and reinstall the printer and its software driver. Note that you can only attempt this if you have been granted administrative access on your computer. In Windows, you can find the printer by going to “Settings” -> “Devices” -> “Printers & scanners”. Click the printer you are having issues with and click “Remove device”. Then unplug and plug the printer back into the computer to trigger it to redownload and install drivers. 
  • Another common cause of not being able to print is ink cartridge issues. Sometimes even if there is ink left in a cartridge, it will stop allowing printing after a certain number of pages printed. If you have spare cartridges, try swapping out some or all to see if it has any impact on the issue. 
  • If these tips don’t work or you can’t figure out how to carry out these steps please put in a ticket at